Product Knowledge

In-depth products features and service knowledge training is invaluable in ensuring all associates have the information they need when they need it

Today’s marketplace demands an ever-evolving product portfolio. Associates need to adapt rapidly to this by understanding and addressing product differentiators. Product Knowledge Solutions that focus on reaching the right audience, with just the right content, in the shortest possible time are vital. That is precisely where we step in.

Product Knowledge

DelphianLogic blends technology with learning design to mold thoughtfully designed learning experiences that empower your associates with the product knowledge information they need.

The benefits of an effective Product Knowledge Solution are clear. Through mapping the audience’s needs to the right content, associates get a deep understanding of the product with information that complements their sales or service strategy. Features and benefits form the core of product knowledge solutions for retail establishments, and can be built using a microlearning driven instructional strategy. Product Knowledge solutions, with highly customized frameworks for sales and service areas of the business, create a greater understanding of technical products via product videos blended with 3D animations and explanations. Product knowledge portals and mobile apps help deliver the Microlearning nuggets at the time and place they are best used – that is the point of sales or service, helping associates deliver results.

When a performance-driven solution powers a Product Knowledge program, business goals are easily met and exceeded.

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