Privacy Policy

Our Privacy Commitment

The reference to “DelphianLogic”, the “Company” or “we” or “our” (as the context may require) shall mean DelphianLogic Technologies Private Limited and all relevant group affiliates, a list of which can be obtained via the Contact Us section. We are the owners of the website delphianlogic.com (“Website”).

This Website showcases our products and services offerings (“Offerings”).

We respect data privacy rights and are committed to protect personal information collected on this Website. This privacy policy (“Privacy Policy”) sets forth how we collect, use and protect the personally identifiable information collected on this Website such as names, phone numbers, email ids etc. (“Personal Information”).

The term “You” in this Privacy Policy shall mean the individual who is accessing the Website or contacting us through the pages/ options available on the Website,  either on his or her own account or on behalf of a business.

Please read this Privacy Policy carefully.

For residents of the EU, please note that this Privacy Policy has been updated in accordance with the requirements of the EU General Data Protection Regulation (the “GDPR”).

For Non-EU residents, by continuing to use or access the Website, you agree to this Privacy Policy. If you do not agree to this Privacy Policy, you may not use or access the Website.

The Information We Collect

When you get in touch with us through the Website’s “contact us” page or through options relating to “request a demo”, “plan a project” or “submit an RFP” on the Website, we will need to know your Personal Information such as your name and the name of your business, your job title, phone number, and email address. We may, at times, ask for other Personal Information in order to provide you with more personalized responses/ services.

We also collect certain information on the way you use the Website, through third party tools / applications (such as Google Analytics) that use cookies. This is done primarily to enhance user experience.

Google Analytics

This Website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses cookies, text files that are stored on your computer and enable analysis of your use of the Website. The information generated by the cookies about your use of this Website are usually transferred to a server of Google in the US and stored there. In case of activation of IP anonymization on this Website your IP address from Google will be truncated within Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address is transmitted to a Google server in the US and shortened there. You can refuse the use of cookies by selecting the appropriate settings on your browser software. You can also prevent the data generated by the cookie and related to your use of the Website to Google and the processing of these data by Google, by clicking the following link (https://tools.google.com/dlpage/gaoptout), choosing the available browser plug-in and installing it.

What is a cookie?

A cookie is a small file placed on your computer’s hard drive. It enables our Website to identify your computer as you view different pages on our Website.

Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

How we use cookies

We may use cookies to:

  • Analyze our web traffic using an analytics package. Aggregated usage data helps us improve the Website structure, design, content and functions.
  • Identify whether you are signed in to our Website. A cookie allows us to check whether you are signed in to the site.
  • Test content on our Website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
  • Store information about your preferences. The Website can then present you with information you will find more relevant and interesting.
  • To recognize when you return to our Website. We may show your relevant content, or provide functionality you used previously.

Controlling cookies

You can use your web browser’s cookie settings to determine how our Website uses cookies. If you do not want our Website to store cookies on your computer or device, you should set your web browser to refuse cookies.

However, please note that doing this may affect how our Website functions for you. Some pages and services may become unavailable to you.

Unless you have changed your browser to refuse cookies, our Website will issue cookies when you visit it.

What do we do with your Personal Information?

We use the Personal Information that you provide us or that we collect from you, for the following purposes:

(i) to inform you about our Offerings, and if we do engage in a business relationship, to provide you such Offerings and to assist you in the event you need any additional support;

(ii) for creation or development of business intelligence or data analytics in relation to our Offerings (for this purpose we may share the Personal Information with certain software or tools available online such as Google Analytics);

(iii) to improve our Offerings;

(iv) to manage our relationship with you;

(v) to provide you information that we believe may be of your interest;

(vi) for internal record keeping; and

(vii) to comply with our legal or statutory obligations.

Legal Basis (for people from the EU)

We will not process your Personal Information without a lawful basis to do so. We will process your Personal Information only on the legal bases of consent [as provided in Art. 6 (1) (a) of the GDPR], contract [as provided in Art. 6 (1) (b) of the GDPR], or on the basis of our legitimate interests [as provided in Art. 6 (1) (f) of the GDPR], provided that such interests are not overridden by your privacy rights and interests.

With Whom do we Share Your Personal Information

We do not sell, rent, share, distribute, lease or otherwise provide your Personal Information to third parties (other than as stated herein), without your prior consent. Keeping this in mind, we may disclose your Personal Information in the following cases:

  • Service Providers /third party tools: We may share your Personal Information with the service providers who work with us in connection with operating the Website and/ or assist us in providing the Offerings. All such service providers are subject to stringent confidentiality restrictions consistent with this Privacy Policy. We also use third party CRM tools (such as Zoho CRM) where we store your Personal Information for use by us. We use Wordpress, which is a backend interface where your Personal Information gets stored; we also use Getresponse which is an email marketing tool. For EU Residents– Getresponse has taken steps to comply with the provisions of the GDPR, you can learn more about it on https://blog.getresponse.com/getresponse-gdpr-plan.html.
  • Merger or Acquisition: We may transfer your Personal Information if we are acquired by another entity, or if we merge with another company or transfer a part of our business, including the Website, to a third-party. Any such third-party or resultant entity that receives your Personal Information shall have the right to continue to use your Personal Information in line with the purposes set out herein. In the event of such a sale or transfer, we may notify you.
  • Legal and Regulatory Authorities: We may disclose your Personal Information in order to comply with our legal obligations/ court orders/ requests by Govt. authorities.

We reserve the right to release information contained within our access logs concerning any visitor or member when that visitor or member is in violation of any terms of service or other published guidelines, or participates (or is reasonably suspected of participating) in any illegal activity, even without a subpoena, warrant, or other court order, and to release such information in response to discovery requests by courts, appropriate government or law enforcement agencies. We cooperate with law enforcement agencies in identifying those who may be using our servers or services for illegal activities. We also reserve the right to report any suspected illegal activity to law enforcement for investigation or prosecution.

Transfer of your Personal Information Across Borders (For EU Residents)

We have a worldwide presence through our regional sales or delivery centers. The Personal Information we collect (of EU residents) might be processed outside the EU at a secure centers located in US and India. We collect and transfer Personal Information outside the EU in accordance with EU data protection laws. We will ensure that any such transfers of Personal Information (outside the EU) will be in accordance with the GDPR. If you have questions, please contact us at privacy@delphianlogic.com.

How Long do We Retain Your data?

We endeavor to only collect personal data that are necessary for the purposes for which they are collected, and to retain such data for no longer than is necessary for such purposes. The length of time personal data is retained, and criteria for determining that time, are dependent on the nature of the personal data and the purpose for which it was provided.

Subject to this section, we will try to delete your Personal Information upon reasonable written request for the same. Please note, however, that there might be latency in deleting Personal Information from our servers and backed-up versions might exist even after deletion. For more information on where and how long your personal data is stored, and for more information on your rights of erasure and portability, please contact privacy@delphianlogic.com.

Our Security Measures

Your Personal Information is stored at secure centres. Although we provide appropriate firewalls and protections, we cannot warrant the security of any Personal Information transmitted as these systems are not hack proof. Data pilferage due to unauthorized hacking, virus attacks, technical issues is possible, and we assume no liability or responsibility for it. You are required to be careful to avoid “phishing” scams, where someone may send you an e-mail that looks like it is from us asking for your Personal Information.

Your Rights (for EU Residents)

You have the right to access your Personal Information in our possession, right to have us rectify or modify any such Personal Information, right to have us erase/delete your Personal Information, right to restrict us from processing such Personal Information, right to object to our use of your Personal Information. If you would like to exercise ANY of these rights, please contact privacy@delphianlogic.com. In the event we fail to assist you in exercising any of your aforementioned rights in relation to your Personal Information in our possession, you have the right to lodge a complaint with the concerned EU data protection authority.

Receiving Email

We will contact you by email when you reach out to us through our contact us page or email or call us, and to respond to any questions you may have. If you are an existing customer, or a registered user, we may also send you email communications to provide information which we think you will find useful, including announcements about new Offerings from us. We use your email address in the foregoing manner until you explicitly unsubscribe.

Links to Other Sites

We may provide links to a number of other sites that we believe can offer you useful information and services. However, we are not responsible for the privacy policies of or any actions of any third parties that control the activities of such third-party sites. We suggest contacting the relevant parties controlling these sites or accessing their online policies for the relevant information about their data collection.

Limitation of Liability

To the extent permissible under the law, we shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, data, information, or other intangible losses (even if we have been advised of the possibility of such damages), arising out of this Privacy Policy.

Governing Laws and Disputes

This Privacy Policy shall be construed and governed by the laws of India without regard to principles of conflict of laws. Any dispute arising, between you and us shall be submitted to the arbitration to be conducted in Pune, India in English language, in accordance with the rules of Arbitration and Conciliation Act of 1996, by a sole arbitrator, who shall be appointed by us and the award made in pursuance thereof shall be binding on you and us. Subject to the arbitration provisions, you agree that the courts in Pune, India shall have an exclusive jurisdiction over such disputes.

For any EU residents, this Privacy Policy shall be governed by the provisions of the GDPR.

Changes to This Policy

We may update this Privacy Policy from time to time. We shall provide you with an email notification indicating any material changes in the Privacy Policy. Additionally, you are encouraged to check this Privacy Policy on a regular basis to be aware of the changes made to it.

This Privacy Policy was last modified on June 2018.